![]() ![]() ![]() 4: What to do if your MMP Subscription is expired During the installation, Adobe may remove some of the MAPublisher components and it may cause an issue that MAPublisher won't run after upgrading Adobe Illustrator. We will inform you through the Avenza website and email or social media communication, but MAPublisher can check for updates when Adobe Illustrator launches.Īfter updating Adobe Illustrator on your computer, run the MAPublisher installer to ensure that every MAPublisher component is installed properly. When the latest version of Adobe Creative Cloud is released, we generally release a compatible MAPublisher version soon after. If you have an active MMP subscription status, you are entitled to receive a free upgrade of MAPublisher. 3: What to do if your MMP Subscription status is active Since MAPublisher 9.9.x isn't compatible with CC 2018, you must upgrade to MAPublisher 10.0. Take a look at the MAPublisher compatibility matrix for more detailed information.Įxample: you upgraded from Adobe Illustrator CC 2017 to CC 2018 with MAPublisher 9.9 already installed. The second question we ask consists of two parts: (1) from which version did you upgrade Adobe Illustrator and (2) which version of Adobe Illustrator did you upgrade to? The compatibility of MAPublisher differs depending on the version of Adobe Illustrator installed. ![]() 2: Check your MAPublisher and Adobe Illustrator compatibility If you use MAPublisher in a floating license system, you may want to contact your system administrator for the status of your MMP subscription. If your MMP subscription has expired or is about to expire, contact Avenza Sales to renew your subscription. If you have an active subscription status, you are entitled to receive help from our support team and free MAPublisher upgrades. The first question we ask our customers is whether or not their MAPublisher Maintenance Program (MMP) is active. Here are a few notes that may help you out: 1: Check your MAPublisher Maintenance Program (MMP) status However, we often receive common questions in Avenza Support as to why MAPublisher does not work after updating to the latest version of Adobe Illustrator CC. What should you do before updating either MAPublisher or Adobe Illustrator? The main answer is: check compatibility. ![]()
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